General Questions
Toistaa is a US based packaging company offering high quality custom boxes, bags, labels, and printed packaging solutions for brands of all sizes
Our headquarters are in the United States and we ship orders nationwide and internationally
We combine premium materials, advanced printing, and fast turnaround times to deliver packaging that elevates your brand
Yes we provide recyclable, compostable, and biodegradable packaging options to support sustainable brands
Yes all food and cosmetic packaging is made using certified safe materials
Yes we handle both small business and large volume wholesale orders with consistent quality
Yes all materials used for food packaging meet FDA standards
Yes we support full color CMYK and Pantone printing to match your brand identity perfectly
Design and Customization
Yes our in house design experts can help with dielines, artwork setup, and print ready files
Yes you can send your design files in AI, PDF, EPS, or PSD formats
We provide matte, gloss, UV coating, embossing, foil stamping, and other premium finishes
Yes our die cutting process allows any custom shape or window placement
Yes we send a digital 3D mockup for approval before production starts
Orders and Payments
Our MOQ starts from 100 pieces depending on the type of packaging and material
Simply fill out the quote form on our website or contact our support team directly
We accept all major credit cards, PayPal, and wire transfers
We usually take a 50 percent deposit and the remaining before shipping
Changes can be made before printing begins. Once production starts, modifications are limited
Production and Shipping
Standard production takes 10 to 15 business days after final design approval
Yes express turnaround is available for select products upon request
Each order passes through strict quality inspection before packaging and shipment
Yes we offer prototype and sample printing so you can review before bulk production
Yes Toistaa ships worldwide with trusted carriers including FedEx and DHL
Once shipped we email your tracking link with full shipment details
In rare cases of damage we will review the claim and arrange a replacement or refund based on our policy
Customer Support
You can reach us anytime through our contact page email or WhatsApp support
Our team is available Monday to Friday from 9 AM to 6 PM CST
Yes if your order differs from the approved design or arrives defective we will replace or refund it
Yes we welcome business collaborations and reseller partnerships
Yes we securely store your approved designs for future reorders
Contact us with your previous order number or email and we will reproduce the same packaging with updated details if needed
Yes we keep all customer data confidential and follow strict privacy standards
Bring your ideas to life in minute!
Delivering groundbreaking excellence in packaging
